Service Contracts

In order to save on paper, storage space and to save the planet, contracts are signed directly on the computer, at Calia, just before the Session or Workshop and then saved in PDF format (in order to prevent any modification). Your contracts are then uploaded to your Calia Account in the "Reservations" section of your Dashboard.


SERVICE CONTRACT
for a
ONE-ON-ONE SESSION

signed in the city of Montreal, Quebec, Canada.

BETWEEN
Valérie Hébert-Gentile
HEREINAFTER REFERRED TO AS THE “PROVIDER”

AND
(First and Last name),

located at (address),
in the city of (city),
in the province of (province),
(postal code)
HEREINAFTER REFERRED TO AS THE “CLIENT” (PRONOUNS: "THEY/THEIR")

HEREINAFTER COLLECTIVELY REFERRED TO AS THE "PARTIES".

           

RECITALS

THE PARTIES DECLARE AS FOLLOWS:

A) Theses recitals are an integral part of the Contract.

B) The PROVIDER is a professional offering her clients a cuddle service without any sexual connotation.

C) The PROVIDER aims to bring relaxation, a feeling of comfort and security through an emotional, consensual and platonic touch.

D) The service of the PROVIDER is not a licensed medical practice and should not replace the consultation of a healthcare professional, either physical or psychological.

E) Due to the physical proximity generated by the service, the PROVIDER reserves the right to choose her clients. However, this choice will not be in any case or circumstance based on grounds considered discriminatory according to the laws and regulations applicable in Quebec (such as gender, sexual orientation, religion, race, disability...).

F) Reciprocal consent, mutual respect and security of the PARTIES are essential elements to the contract.

G) The relationship between the PARTIES is exclusively professional and is strictly limited to the scope of the session.

THE PARTIES AGREE AS FOLLOWS:

0.00 PURPOSE

The PROVIDER offers a platonic cuddling service in the form of an individual session consisting of consensual physical contact aimed at bringing relaxation or comfort to the client, without any sexual connotation.

The service takes place in the adapted, clean and safe premises of the Calia câlinothérapie / cuddle therapy Institute, at 8419 Henri-Julien avenue, Montreal, Quebec, H2P 2J5.

1.00 CONSIDERATION

In consideration for the service received, the CLIENT will pay the PROVIDER:

  • SIXTY DOLLARS ($ 60) for each hour of one-on-one session + TWENTY DOLLAR ($ 20) for the preparation of the room.

 2.00 TERMS OF PAYMENT

The amount due to the PROVIDER must be paid to her before the beginning of the session.

3.00 PROVIDER'S OBLIGATIONS

The PROVIDER commits to create a safe and soothing environment, through the practice of consent and the respect of boundaries.

In this context, the places of performance of the service will always be kept clean and healthy.

The PROVIDER commits to comply with the Calia’s Code of Conduct set out in Appendix A.

The PROVIDER commits to deploy its best effort in the performance of its service, but can not guarantee any result thereof.

The PROVIDER will undertake the necessary steps to respect the confidentiality of the personal information provided by the client.

4.00 CUSTOMER'S OBLIGATIONS

The CLIENT must, at all times, show respect for the PROVIDER and their boundaries. Therefore, they must sign the Calia’s Code of Conduct set out in Appendix A herein and agree to abide by it.

The CLIENT must pay the PROVIDER the amount due without delay.

Before the beginning of the session, the CLIENT must present to the PROVIDER a valid piece of ID with a photograph, allowing her to ensure their identity and that they are of the age of majority.

The CLIENT must have NO SEXUAL EXPECTATIONS towards or from the PROVIDER.

5.00 GENERALITIES

5.01 MANDATORY EFFECT OF THE CONTRACT

Reservations can be made via the PROVIDER's website, by email, text messages or phone calls.

However, due to the physical nature of the service, the contract will only take effect following the signing of this Agreement and Annex A, with the signature of Annex B being optional.

5.02 CONDUCT OF THE SESSION

Each One-on-one session has a minimum duration of 1 hour.

THE PARTIES may each terminate the session if their consent or boundaries has not been respected.

The PROVIDER may terminate the session if, despite a warning, the CLIENT continues to disregard her boundaries and consent. In this case, the CLIENT must leave the premises without delay and can not claim a refund.

The CLIENT may also terminate the session if the PROVIDER does not respect their boundaries or consent. In this case, the CLIENT may immediately leave the place of the service and may, at their option, be refunded in full or schedule a replacement session with another cuddler of the Institute.

5.03 SESSION RECORDING

The CLIENT is informed that a video surveillance system is installed in the premises of the service in order to ensure the safety of the PARTIES. They give permission, so that the individual session is filmed and viewed by the PROVIDER only and for the sole purpose of ensuring the quality of the service.

The CLIENT also agrees to all or some of the following uses and will sign for this purpose, Appendix B hereof:

  • - Use of images for training purposes.
  • - Use of images for the purpose of promoting the activities of the PROVIDER.

5.04 CANCELLATION OF A SESSION

When the CLIENT cancels their appointment for an individual session 12 hours or more before the date of the session, the price paid will be refunded.

When the CLIENT cancels the session less than 12 hours before the date of the session, the price paid for the session will be refunded minus the cost of preparation for the room in the amount of TWENTY DOLLARS ($ 20).

When the payment has not been made in advance, the room preparation fee will be added to the CLIENT’s next reservation.

No refund will be given to the CLIENT who cancels for the third time an individual session less than 12 hours before the scheduled date and / or a workshop less than 24 hours before the scheduled date.

5.05 JURISDICTION

5.05.01 SUBJECT

The Contract shall be interpreted and executed in accordance with the Applicable Laws of the Province of Quebec, Canada.

5.05.02 NON-COMPLIANCE

a) Divisibility

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall, where possible, be construed, limited or, if necessary, divided so as to eliminate such invalidity or unenforceability; where applicable, all other provisions of the Contract remain in effect and continue to bind the PARTIES.

b) Alternative Provision

Where applicable, the PARTIES undertake to agree in good faith an enforceable alternative provision reproducing as faithfully as possible the original intention of the PARTIES or where the parties cannot agree on such a provision, to make, equitably between them, any adjustment which is necessary.

APPENDIX A - CALIA’S CODE OF CONDUCT

The PARTIES undertake to respect the following code of conduct:

1. Be able to consent

Demonstrate legal age of consent AND to be visibly in possession of all one's physical and mental faculties.

2. Be transparent

Disclose any health problems that may be aggravated by cuddles AND commit to expressing any discomfort experienced during the session or the workshop.

3. Practice good hygiene

Before arriving, take a shower, brush teeth and put on clean, comfortable clothes (because clean cuddles are so much more enjoyable!)

4. Be respectful

Respect Calia's Space and everyone in it (clients and cuddlers).
All violence, of any kind, is strictly prohibited.

Do not make judgments about oneself or others.

Respect the privacy of others. Sessions and workshops are confidential and all information collected during them can not be disclosed.

5. Be platonic (NO SEXUALITY)

To avoid any ambiguity, everyone should have an appropriate and comfortable outfit, with the body covered from ankle to waist, from waist to the base of the neck, and from shoulders to the forearms (long pants and t-shirt) AND stay dressed throughout the whole session or workshop!

No contact of erogenous or sexual zones.

Hands must always stay on top of clothing.

No saliva exchanges.

Mutual respect underpins the entire session and/or workshop and all actions must be devoid of any sexual connotations.

The relationship between the cuddler and the client is exclusively professional and strictly limited to the setting of the session or workshop.

The ultimate advice: do not do anything you would not be comfortable doing in front of an 8 years old child, your grandmother, your priest or all three at the same time!

6. Respect the boundaries of one's self and others

Respect, at all times, fixed and variable personal boundaries of oneself, others and cuddlers.

Personal boundaries are the invisible lines beyond which one begins to feel uncomfortable.

Fixed boundaries are generally constant while variable boundaries can change depending on several factors such as context, the approach, the partner, and especially intent. It is therefore up to the person themself to decide if and when their variable limit is actually a limit or not.

7. Practice consent

Practicing consent is to ensure that everyone, at all times, is fully knowledgeable of what is happening and perfectly comfortable with it (see the Guide to Consent).

*Failure to comply with Calia's Code of Conduct will result in expulsion.

Guide to Consent

 (The explanations below are given as a summary without any responsibility or commitment on our part. The optimal application of this guide requires participation in at least one full workshop.)

 * I MUST TAKE CARE OF MYSELF

Taking responsibility for our own well-being is to, above all, be honest with ourselves and to really identify what we do or do not want.

Ask yourself as often as you can about how you feel and make sure the answer is always "Fantastic!".

* I CAN ASK, AS LONG AS...

You can ask anything (as long as it's within the Code of Conduct) to anyone.

There are three types of requests :
- Would you like me to hug you?
- Would you like to hug me?
- Would you like a hug?

Three conditions:
1. Be specific :
- What kind of cuddle?
- What part of the body?
- Where in the room?
- For how long?
- Etc.

2. Wait for the answer in a neutral way.

DO NOT do anything until you have a YES.

Do not put pressure on the other person with your body language or intonation; you want the person to feel comfortable saying no if they need to say no.

3. Go step by step.

Just because someone said YES to a caress on the arm, you do not have a green light to also caress the shoulder, the back, the hair, etc. (unless you’ve been given carte blanche).

* I AM GRATEFUL FOR HONEST ANSWERS

The person said NO? That's wonderful! This means that this person is taking care of themself; because by saying NO to you, they said YES to themself! And if this person can actually take care of themself, it means that if one day they say YES, it will be a real YES! No pretending, no discomfort, no remorse! Moreover, if they had said YES, when they really wanted to say NO, the hug would not have been that nice!

* I HAVE THE RIGHT TO SAY NO

Regardless of the request or the person asking, if you do not feel 100% enthusiastic about the idea, you have the right, even the duty, to say "NO, thank you". Oh, and "No" is a complete sentence! You do not need to add reasons or explanations, you can simply say "No, thank you". During a cuddle therapy session or workshop, we trust that everyone is able to manage their own feelings and that no one will feel insulted or hurt at being rejected (see the previous rule).

* I HAVE THE RIGHT TO CHANGE MY MIND

At any time, and for whatever reason, you have the right to change your mind. You said YES to a particular cuddle, but now you want to stop or change the cuddle? Whether it's 20 minutes, 5 minutes or even 1 second later, just say "Thank you, that's enough for me"! You said NO and now you have changed your mind and would like to try? Well, go ahead and ask (see the second rule)!

- End of Appendix A -

APPENDIX B - CONSENT FOR USE OF SESSION RECORDING

I, the undersigned, _______________________ hereby give my consent that the images filmed during the One-on-one Session of ______________ be used for the following purposes:

  • - Use of images for training purposes.
  • - Use of images for the purpose of promoting the activities of the PROVIDER

_______________________

THE CLIENT

IN MONTREAL, ______________

- End of Appendix B -



SERVICE CONTRACT
for a
CUDDLE WORKSHOP

signed in the city of Montreal, Quebec, Canada.

BETWEEN
Valérie Hébert-Gentile
HEREINAFTER REFERRED TO AS THE “PROVIDER”

AND
(First and Last name),

located at (address),
in the city of (city),
in the province of (province),
(postal code)
HEREINAFTER REFERRED TO AS THE “CLIENT” (PRONOUNS: "THEY/THEIR")

HEREINAFTER COLLECTIVELY REFERRED TO AS THE "PARTIES".

           

RECITALS

THE PARTIES DECLARE AS FOLLOWS:

A) Theses recitals are an integral part of the Contract.

B) The PROVIDER is a professional offering her clients a cuddle service without any sexual connotation.

C) The PROVIDER aims to bring relaxation, a feeling of comfort and security through an emotional, consensual and platonic touch.

D) The service of the PROVIDER is not a licensed medical practice and should not replace the consultation of a healthcare professional, either physical or psychological.

E) Due to the physical proximity generated by the service, the PROVIDER reserves the right to choose her clients. However, this choice will not be in any case or circumstance based on grounds considered discriminatory according to the laws and regulations applicable in Quebec (such as gender, sexual orientation, religion, race, disability...).

F) Reciprocal consent, mutual respect and security of the PARTIES are essential elements to the contract.

G) The relationship between the PARTIES is exclusively professional and is strictly limited to the scope of the workshop.

THE PARTIES AGREE AS FOLLOWS:

0.00 PURPOSE

The PROVIDER offers a platonic cuddling service in the form of a group workshop that brings together several people (including training followed by practical application), consisting of consensual physical contact aimed at bringing relaxation or comfort to the client, without any sexual connotation.

The service takes place in the adapted, clean and safe premises of the Calia câlinothérapie / cuddle therapy Institute, at 8419 Henri-Julien avenue, Montreal, Quebec, H2P 2J5.

1.00 CONSIDERATION

In consideration for the service received, the CLIENT will pay the PROVIDER:

  • TWENTY FIVE DOLLARS ($ 25) per person per workshop.

 2.00 TERMS OF PAYMENT

The amount due to the PROVIDER must be paid to her before the beginning of the workshop.

3.00 PROVIDER'S OBLIGATIONS

The PROVIDER commits to create a safe and soothing environment, through the practice of consent and the respect of boundaries.

In this context, the places of performance of the service will always be kept clean and healthy.

The PROVIDER commits to comply with the Calia’s Code of Conduct set out in Appendix A.

The PROVIDER commits to deploy its best effort in the performance of its service, but can not guarantee any result thereof.

The PROVIDER will undertake the necessary steps to respect the confidentiality of the personal information provided by the client.

4.00 CUSTOMER'S OBLIGATIONS

The CLIENT must, at all times, show respect for the PROVIDER and other clients and their boundaries. Therefore, they must sign the Calia’s Code of Conduct set out in Appendix A herein and agree to abide by it.

The CLIENT must pay the PROVIDER the amount due without delay.

Before the beginning of the workshop, the CLIENT must present to the PROVIDER a valid piece of ID with a photograph, allowing her to ensure their identity and that they are of the age of majority.

The CLIENT must have NO SEXUAL EXPECTATIONS towards or from the PROVIDER and / or other clients.

5.00 GENERALITIES

5.01 MANDATORY EFFECT OF THE CONTRACT

Reservations can be made via the PROVIDER's website, by email, text messages or phone calls.

However, due to the physical nature of the service, the contract will only take effect following the signing of this Agreement and Annex A, with the signature of Annex B being optional. The signature of this contract (except for Annex B) applies to each of the workshops in which the client participates going on. The signature of Annex B should be done at each workshop.

5.02 WORKSHOP PROCEDURE

The workshops last 3 hours and a half. Each workshop has a theoretical learning phase of about 1 hour followed by 2 hours of practice.

The CLIENT may leave the workshop at any time although it is desirable that they attend the entire theoretical part. A CLIENT who leaves the workshop before the beginning of the second phase will receive a full refund.

However, no refund will be given to a client who leaves the workshop after the start of the second phase.

The PROVIDER may ask a client who does not respect the Code of Conduct and / or the boundaries of the PROVIDER and / or other clients to leave the premises. In this case, no refund will be granted.

5.03 WORKSHOP RECORDING

The CLIENT is informed that a video surveillance system is installed in the premises of the service in order to ensure the safety of the PARTIES. They give permission, so that the workshop is filmed and viewed by the PROVIDER only and for the sole purpose of ensuring the quality of the service.

The CLIENT also agrees to all or some of the following uses and will sign for this purpose, Appendix B hereof:

  • - Use of images for training purposes.
  • - Use of images for the purpose of promoting the activities of the PROVIDER.

5.04 CANCELLATION OF A WORKSHOP

When the CLIENT cancels their participation in a workshop 24 hours or more before the date of the workshop, the price paid will be refunded.

When the CLIENT cancels the workshop less than 24 hours before the date of the workshop, they can obtain a refund of 50% of the price paid.

When the payment has not been made in advance, the amount to be paid will be added to the CLIENT’s next reservation.

No refund will be given to the CLIENT who cancels for the third time an individual session less than 12 hours before the scheduled date and / or a workshop less than 24 hours before the scheduled date.

5.05 JURISDICTION

5.05.01 SUBJECT

The Contract shall be interpreted and executed in accordance with the Applicable Laws of the Province of Quebec, Canada.

5.05.02 NON-COMPLIANCE

a) Divisibility

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall, where possible, be construed, limited or, if necessary, divided so as to eliminate such invalidity or unenforceability; where applicable, all other provisions of the Contract remain in effect and continue to bind the PARTIES.

b) Alternative Provision

Where applicable, the PARTIES undertake to agree in good faith an enforceable alternative provision reproducing as faithfully as possible the original intention of the PARTIES or where the parties cannot agree on such a provision, to make, equitably between them, any adjustment which is necessary.

APPENDIX A - CALIA’S CODE OF CONDUCT

The PARTIES undertake to respect the following code of conduct:

1. Be able to consent

Demonstrate legal age of consent AND to be visibly in possession of all one's physical and mental faculties.

2. Be transparent

Disclose any health problems that may be aggravated by cuddles AND commit to expressing any discomfort experienced during the session or the workshop.

3. Practice good hygiene

Before arriving, take a shower, brush teeth and put on clean, comfortable clothes (because clean cuddles are so much more enjoyable!)

4. Be respectful

Respect Calia's Space and everyone in it (clients and cuddlers).
All violence, of any kind, is strictly prohibited.

Do not make judgments about oneself or others.

Respect the privacy of others. Sessions and workshops are confidential and all information collected during them can not be disclosed.

5. Be platonic (NO SEXUALITY)

To avoid any ambiguity, everyone should have an appropriate and comfortable outfit, with the body covered from ankle to waist, from waist to the base of the neck, and from shoulders to the forearms (long pants and t-shirt) AND stay dressed throughout the whole session or workshop!

No contact of erogenous or sexual zones.

Hands must always stay on top of clothing.

No saliva exchanges.

Mutual respect underpins the entire session and/or workshop and all actions must be devoid of any sexual connotations.

The relationship between the cuddler and the client is exclusively professional and strictly limited to the setting of the session or workshop.

The ultimate advice: do not do anything you would not be comfortable doing in front of an 8 years old child, your grandmother, your priest or all three at the same time!

6. Respect the boundaries of one's self and others

Respect, at all times, fixed and variable personal boundaries of oneself, others and cuddlers.

Personal boundaries are the invisible lines beyond which one begins to feel uncomfortable.

Fixed boundaries are generally constant while variable boundaries can change depending on several factors such as context, the approach, the partner, and especially intent. It is therefore up to the person themself to decide if and when their variable limit is actually a limit or not.

7. Practice consent

Practicing consent is to ensure that everyone, at all times, is fully knowledgeable of what is happening and perfectly comfortable with it (see the Guide to Consent).

*Failure to comply with Calia's Code of Conduct will result in expulsion.

Guide to Consent

 (The explanations below are given as a summary without any responsibility or commitment on our part. The optimal application of this guide requires participation in at least one full workshop.)

 * I MUST TAKE CARE OF MYSELF

Taking responsibility for our own well-being is to, above all, be honest with ourselves and to really identify what we do or do not want.

Ask yourself as often as you can about how you feel and make sure the answer is always "Fantastic!".

* I CAN ASK, AS LONG AS...

You can ask anything (as long as it's within the Code of Conduct) to anyone.

There are three types of requests :
- Would you like me to hug you?
- Would you like to hug me?
- Would you like a hug?

Three conditions:
1. Be specific :
- What kind of cuddle?
- What part of the body?
- Where in the room?
- For how long?
- Etc.

2. Wait for the answer in a neutral way.

DO NOT do anything until you have a YES.

Do not put pressure on the other person with your body language or intonation; you want the person to feel comfortable saying no if they need to say no.

3. Go step by step.

Just because someone said YES to a caress on the arm, you do not have a green light to also caress the shoulder, the back, the hair, etc. (unless you’ve been given carte blanche).

* I AM GRATEFUL FOR HONEST ANSWERS

The person said NO? That's wonderful! This means that this person is taking care of themself; because by saying NO to you, they said YES to themself! And if this person can actually take care of themself, it means that if one day they say YES, it will be a real YES! No pretending, no discomfort, no remorse! Moreover, if they had said YES, when they really wanted to say NO, the hug would not have been that nice!

* I HAVE THE RIGHT TO SAY NO

Regardless of the request or the person asking, if you do not feel 100% enthusiastic about the idea, you have the right, even the duty, to say "NO, thank you". Oh, and "No" is a complete sentence! You do not need to add reasons or explanations, you can simply say "No, thank you". During a cuddle therapy session or workshop, we trust that everyone is able to manage their own feelings and that no one will feel insulted or hurt at being rejected (see the previous rule).

* I HAVE THE RIGHT TO CHANGE MY MIND

At any time, and for whatever reason, you have the right to change your mind. You said YES to a particular cuddle, but now you want to stop or change the cuddle? Whether it's 20 minutes, 5 minutes or even 1 second later, just say "Thank you, that's enough for me"! You said NO and now you have changed your mind and would like to try? Well, go ahead and ask (see the second rule)!

- End of Appendix A -

APPENDIX B - CONSENT FOR USE OF WORKSHOP RECORDING

I, the undersigned, _______________________ hereby give my consent that the images filmed during the Cuddle Workshop of ______________ be used for the following purposes:

  • - Use of images for training purposes.
  • - Use of images for the purpose of promoting the activities of the PROVIDER

_______________________

THE CLIENT

IN MONTREAL, ______________

- End of Appendix B -